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The captive BPO scene
Is the party over for captive BPOs in India . Possibly, for a little bit of number crunching shows that many big players with captive BPOs in India are now logging out of the country. And many others are preferring to shift to third party vendors. For example, WNS which started as a captive of British Airways was later spun off as a third party service provider. Similarly, in 2001, HCL Technologies bought out a majority stake in Deutsche Banks BPO arm.

Chinese BPO skills fine tuned by India
In what could probably be the first of its kind venture, two Indian firms on Wednesday signed an initial pact with a Chinese industry body to train Chinese students in skills required in the booming outsourcing sector. China based Xi an Service Outsourcing Development Association signed an MoU with Starting Point Competence Training and Snam Abrasive to enhance the level of certification and training required for the BPO industry. The MoU, signed at the Xi an Bangalore Service Outsourcing conference, stresses on joint efforts to encourage, stimulate and formulate competency developmental activities that would promote the BPO industry in Xian. The city in western China is referred to as the capital of that countrys BPO industry.

Africa in the BPO map
Asian countries have been very successful over the past few years at growing their outsourcing industries. However, India, for example, is now experiencing a labor shortage, which is leading to high attrition, high cost and lower-quality service as Indian companies move to rural areas to find resources. Naturally, this is starting to slow down their growth. People are now considering other locations. The only untapped region left with a large supply of underemployed labor is Africa.

Chesapeake Group enters India
The Chesapeake Group Inc., a New Yorkheadquartered boutique investment bank focusing on midmarket companies in the IT,BPO verticals, today announced that it has established a direct presence in India. Pioneering crossborder advisory firm establishes local presence to facilitate midmarket Indian companies in their global M andA pursuit Former Infosys executive Siddhartha Padam to head Indian operations.The Indian operations of Chesapeake will enhance its ability to deliver corporate development and strategic initiatives to domestic clients as well as allowing these Indian companies to tap into the firms unsurpassed track record in crossborder M and A.

Infosys eyeing LPO
The big daddy of Indian IT, Infosys Technologies, is entering the niche legal process outsourcing LPO business, so far dominated by companies started by lawyers or law firms. The move , first by a player of Infosys size and reputation, has created a stir among LPO players and employees. While the other top IT firms are active in business process outsourcing BPO, none of them have entered the LPO segment, which on the face it, doesnt have any direct synergies with IT.

Nasscom names 15 emerging bpos in India
Corbus India, RMSI and Hytech Professionals may be lesser known companies IT space compared to peer group but they rank as the top three firms in Nasscoms Exciting Emerging Companies to Work for list. Releasing findings of a survey to identify Top 15 Exciting Emerging Companies to Work for in IT-BPO sector in India. This is a first such survey by NASSCOM, and also the first of its kind across any industry by far, for the emerging companies segment specifically.
 
 
 
 
 
CENTER SOLUTIONS
 

For the call centre and BPO industry we have customer-interactive solutions, where we focus on various modules of customer interaction channels. Our integrated solutions across various communication modes are effective in building a strong call centre set up.

Currently, we are focusing on virtualised contact centre solutions that create one logical centre out of various locations where the clients are present. With our solution clients can integrate operations across various locations. We are also working on workforce optimisation. It enables the clients to ensure that their agents are cost effective, maintain the right quality standards and improve knowledge and skill-sets of the agents in a lesser period of time. We help the contact centres evolve blended service delivery models.

Apart from this, we offer a standard set of building blocks for setting up a contact centre. Other solutions include Contact Centre Integration, Speech Activation, Automated IVR and Self Service.

 
 
 
 
 
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